This page is relevant only for our customers based in Japan.
| Name of distributor | The Modern Carry Co |
| Address | Our physical address can be requested by emailing us at the address below. |
| Telephone number | Our telephone number can be requested by emailing us at the address below. |
| Email address | hello@themoderncarryco.com |
| Operations manager | Paul McArdle |
Returns and Exchanges Policy
If the product is without defect but you have changed your mind
- Before shipping: You may cancel your order by clicking on the cancel button on your orders page withing ‘My account’.
- After shipping: If the product is unopened and you request to return it within 10 days of receipt, we can refund the cost of the product or exchange it for another of our products of equal or lesser value, less the cost of shipping. We do not accept exchanges or refunds for opened products.
If the product is defective upon receipt
Please contact us at the above email address and we will refund or replace the product, including the cost of delivery.
Delivery
Orders are processed and shipped within 3 days of receipt. Estimated delivery date will be confirmed at checkout after entering your shipping details.
Payments
Accepted Payment Methods
We use Stripe to process payments, which will accept most major debit and credit cards.
Settlement period
Payments are processed immediately upon receipt of your order.
Pricing
Prices are clearly displayed next to each product and at the checkout page, which will also include sales tax and delivery charges.
